Posts Tagged ‘Santa Barbara Writers Conference’

In Praise Of Literary Agents

Monday, June 20th, 2011

There’s always a lot of grumbling among authors and wanna be’s about the cold, cruel people who are literary agents. The complaints include:

  1. They take too long to read manuscripts.
  2. All they care about is their commissions.
  3. They’re harder to snag than a publisher.

While some lit agents do take weeks, even months, to read (or have someone else read) a manuscript and it’s very difficult to find one who will represent you if you’re not established, they love books and writers and wouldn’t be in the business if it were all about their commissions.

As I mentioned in last night’s post, this week is the annual Santa Barbara Writers Conference and that means I get to see two old friends who are literary agents. (One of the most popular events at the Conference is the day when aspiring authors can pitch agents and, hopefully, land one.)

Paul Fedorko, who runs the literary division at N.S. Bienstock, a New York talent agency representing lots of on-air news people (Steve Kroft, Dan Rather, Bill O’Reilly, etc), is one of the nicest guys around. He and I used to work together at NAL when we were both on the publishing side. He’s full of enthusiasm, makes every book he represents sound like it’ll be a sure-fire bestseller and genuinely loves his job. Plus, he’s funny. Not a bad combo.

Angela Rinaldi owns her own literary agency in Beverly Hills and gives new meaning to the term “full service.” She not only sells aggressively to publishers but puts time and energy and intelligence into editing a manuscript before she submits it anywhere. Remember the humungous bestseller “Who Moved My Cheese?” That was Angela’s book in every way. She helped conceive it, coaxed it out of the author, found it a home and made sure it was marketed properly. She and I worked with Paul at NAL back in the day and it’s always a treat to see her.

As for my own agent…

(courtesy: Trident Media Group)

I’ve been with Ellen Levine, executive vice president at Trident Media Group, for 15 years, since the days when she had her own agency. I only wish she’d fly out for the Conference – or on one of her very occasional visits to L.A. – so I wouldn’t have to wait until August to see her in New York. She’s not only one of the smartest people I’ve ever met as well as the most hardworking, but she’s also one of the most caring. She has her authors’ best interests at heart. She makes us each feel as if we’re her only client. She’s a gem. I’m just so grateful that she took me on when I was starting my career and that she’s still in my life…although now that I really look at her picture and the books on that shelf next to her, I’m wondering why I don’t see any of my books there. Hm. I’ll have to ask her.

 

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Being A Panelist

Sunday, June 19th, 2011

Today was Day 1 of the 2011 Santa Barbara Writers Conference, and while the weather was foggy and cold, the atmosphere was welcoming and filled with possibility. Aspiring writers from all over the country converged on the Hotel Monte Mar for workshops, panels and speeches. I was happy to participate.

I was on the nonfiction panel late this afternoon, and it was a new sort of gig for me. Over the years I’ve spoken about writing novels, but this time I sat on the dais with the senior editor-at-large for Huffington Post, the editor of Writer’s Magazine, the former editor of the Santa Barbara News Press, among others.

Michael said I made people in the audience laugh, and I guess I did. I was just trying to be informative as well as entertaining. I know what it’s like to listen to “experts” drone on.

The best part of being on these panels is that the audience members come up afterward to ask questions and tell their own stories. I hope they all get published, but what I wish for them most of all is that they never lose their enthusiasm, their passion.

 

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Total Frustration

Friday, June 17th, 2011

Has anybody ever had a period of time when nothing went right?

I’m not talking about anything serious. Just the silly day-to-day stuff of life.

Like my manicure. I made an appointment for 4 0′clock yesterday. I got to the salon and discovered that Alice, my “nail technician,” was busy giving a neck massage to a small boy.

“You’ll be done in a few minutes, right?” I said.

“Yes,” she said, “but I’m doing a mani-pedi for another lady.”

“I have an appointment with you now,” I said.

She stopped what she was doing and pulled out her scheduling book, then shook her head. “Your name isn’t here.”

“I don’t care if it’s there or not,” I said, trying to keep my voice down. “I called and made an appointment. I spoke to you on the phone. Don’t you remember?”

She appeared to be in deep contemplation, then: “I remember, but your name isn’t here. Sorry.”

We went back and forth a few more times, but she was booked for the rest of the day so I went home.

The next culprit? Lululemon.

I had gone to their store the previous week to buy some yoga pants. I got two pair but they both needed to be hemmed. I was told they’d be ready yesterday. When I called to check, I got this response: “Oh. There’s been a mistake.”

“What kind of mistake?”

“You wanted us to keep the drawstring in the hems, right?”

“Right.”

“Well, they were removed by mistake. It’ll be another few days to re-do them. Sorry.”

That was my second person to say “sorry” in two days.

Which brings me to Ellie, the seamstress in town who was supposed to be taking in the pants I planned to wear Sunday afternoon when I speak on a panel at the Santa Barbara Writers Conference. She said they’d be ready to pick up today. When I got to her shop, the door was locked and the sign said “Closed.” I was fuming.

She didn’t say “sorry” because she wasn’t even there, but I’m sure she’ll say it on Monday when I show up and express my displeasure.

Is it really so hard to deliver decent customer service? Is it?

 

 

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